Frequently Asked Questions

I'm having problems with my television service, what should I do?
Call our 24/7 help line at 855 377 4154. If they can't walk you through the issue, you should fill out a fixit request. Here is the link https://www.purdue.edu/fix-it/
Are there TV brands that will not work on the BoilerTV network?
TVs manufactured prior to 2009 Regardless of the brand, TVs manufactured prior to 2009 will not work on our network because they lack the updated hardware and software required to receive the Open QAM / Clear QAM signal Newer model TVs with inadequate hardware may not work on our network. Even a new television may not contain a tuner or software that allows it to receive all types of common TV signals. Manufacturers save money by installing inexpensive tuners in their cheaper televisions. These models do not generally work on our network. The following TV brands may not be compatible with our network due to the lack of a QAM TUNER. Dynex DX-32L151A11 Element Do not appear to have QAM tuners Memorex MT1134 Sansui All Models do not appear to have QAM tuners Emerson/Funai LC320EM2F LC401EM2F EWL20S5B Insignia Do not appear to have QAM tuners LG Models made prior to 2007 Magnavox P2MF23ID/37 RCA LED24G45RQ LD32G30 Samsung Models made prior to 2009 Seiki SE24FT01 SE47FY19 Sharp 32″ Aquos LC-13B6U-S Sony Models made prior to 2007 Sylvania Do not appear to have QAM tuners Toshiba Models made prior to 2007 Westinghouse All models do not appear to have QAM tuners Olevia All models do not appear to have QAM tuners
Who may submit information to the BoilerTV Campus Life Channel and what is the cost?
http://purdue.orcatv.com/submit-a-ad/ University Departments or Officially Recognized Student Organizations may submit Page Requests for the bulletin board. Resident Assistants may also submit requests for programming announcements. There is no cost for these groups to post bulletins on the bulletin board.
I can't get local network channels on my TV. (NBC, CBS and ABC)
We've learned that some TVs need a firmware update from the manufacturer to enable them to view all of our channels. Check your TV manufacturer's website for details but you can follow this link and watch this video to learn more about how do to this on Bravia televisions. The process should be very similar for most manufacturers. https://www.youtube.com/watch?v=-PPO6abrkhs
How do I suggest a movie for the Boiler Movies channel 4.1?
Click the "leave feedback" link on the main page and submit your suggestion.
Can we get pay-per-view or on demand events on campus?
We offer on demand Movies and streaming TV with 20 hours of DVR for students who live in our residence halls. Here is the link to the on demand service. https://boilertvondemand-housing-purdue-edu.swankmp.net/#/browse Visit mycampusvideo.com to sign up for streaming TV on campus. We do not offer Pay-per-view at this time. Our system is a single-tier system where everyone gets the same service.
How do I request a channel to be added?
We will occasionally conduct an online survey to find out what channel you would like added to the system next. You can also make a suggestion by clicking the "MORE" drop down on the top center of the home page and Leave Feedback.
How do I submit a bulletin request or video to air on the campus life channel?
follow this link and submit your bulletin. http://purdue.orcatv.com/submit-a-ad/
If I am offended by a movie on channel 4.1, where can I register a complaint?
From time to time we receive comments from viewers who are concerned about the content of motion pictures played on Boiler Television. It is our policy to run movies rated "G" up to and including "R". We have a diverse audience on campus with diverse tastes in film and we attempt to appeal to as broad a spectrum as possible. We believe it is your right to choose what to watch as much as what NOT to watch. Please keep that in mind that YOU choose what you or your family watch, not only on the movie channel but any television network. Should you still feel inclined to comment or suggest titles, you may email us at btv@purdue.edu or leave a comment under the "MORE" drop down menu at the top center of the web page.
Which external tuner will work with my TV?
External tuner Here is a link to the best choice for an external tuner - http://picodigital.com/product-details.php?ID=VMX1-1
I have an Element TV but I'm not receiving any channels.
In order for you to view BoilerTV channels on your TV, it must be equipped with a clear or open QAM enabled tuner. How do you know if your Element brand television has a QAM capable tuner? If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users. In the case of Element brand televisions; In the Channel Menu you should see AIR/CABLE/QAM if there is just AIR/CABLE that means the TV has no QAM and you will need an external tuner. If QAM is an option in the channel menu, once selected, it’s my understanding that the Element code 31415 can be entered there. This should enable the QAM tuner and you should be able to receive BoilerTV channels after you have completed the rest of the general TV setup options. If no firmware update is available or if your TV still isn’t receiving all of the channels you can purchase an external tuner. Here is a link to a tuner that will work on our network http://picodigital.com/product-details.php?ID=VMX1-1
Can I get DirecTV or DishNetwork for my room?
No. While there is legislation which states that renters must be allowed to install satellite dishes at their home when they have a clear view of the southern sky and can work with their landlord to have it installed properly. University housing is specifically exempt from this legislation.
How do I submit a Fixit request.
Follow this link https://www.purdue.edu/fix-it/
I am only getting channels 13, 18 and 59, what should I do?
Your television may be an older, analog model and may require a converter. The tuner that works with our network is the Pico Digital VMX1-1 High-Definition MPEG-2/4 QAM Set-Top Box With Verimatrix CAS http://picodigital.com/product-details.php?ID=VMX1-1
Can I watch BoilerTV channels on my mobile device Mac, PC or laptop?
University Residences and BoilerTV are excited to offer FREE Streaming Television to our residents! Watch live sports and your favorite programs on almost any mobile device. Sign up for your streaming account at MyCampusVideo.com by using your Purdue Alias and Purdue email address. Then download the Stream2 app, sign in and enjoy. If you need help signing up, call for 24/7 support at 855-377-4154.
I have a Seiki brand TV but its not receiving any channels
Some BoilerTV viewers have had problems with Seiki televisions. Seiki television's factory settings are not always compatible with some cable networks. Follow this link where you will find instructions and downloads that may help resolve your problem. http://www.seiki.com/support/downloads.php#firmware
My television is an analog model. What converter will work and allow me to view the digital channels?
Analog TVs will not work on the BoilerTV network. A TV with a QAM Tuner is required. If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users. If your television doesn't have a QAM tuner, you can purchase one. The tuner that works with our network is the Pico Digital VMX1-1 High-Definition MPEG-2/4 QAM Set-Top Box With Verimatrix CAS http://picodigital.com/product-details.php?ID=VMX1-1
Will Roku and Firestick devices work with BoilerTV?
Roku and Firestick devices might work on the PAL Gaming network. The device must be registered, however. Visit this link to set up your device. https://mydevices.resnet.purdue.edu:8443/mydevicesportal/PortalSetup.action?portal=66b95f82-f416-11e4-a88f-005056a54a54 We believe that certain TIVO models work on our network. TiVo Premiere DVR appears to work on our network. Romeo model TiVo boxes are NOT compatible with our service. If you're using Series2 units to connect, you can initiate the Guided Setup on their devices by going to TiVo Central > Settings & Messages > Help > Restart or Reset System > Repeat Guided Setup, once in this setup you should try to locate Campus Televideo or DIRECTV lineups. Some local channels may not be compatible with Tivo devices.
Is there a TV Help number?
Call 1.855.377.8154 The staff will walk you through basic TV set up. If they can't help you, they will ask you to file a fixit request. https://www.purdue.edu/fix-it/
Initial TV set up
Connecting a TV You are responsible for providing your own television and connection equipment. You can purchase a coaxial cable at any electronics/appliance store and most general purpose superstores. Materials Needed Digital television with a QAM tuner Coaxial cable Coaxial Cable Instructions Connect one end of the coaxial cable to the faceplate. Connect the other end of the coaxial cable to the cable in port on the back of the television. Set your television to DTV/CADTV mode in order to view the entire channel lineup. Navigate to the channel menu on your television and choose to auto-scan/auto-tune for channels. If you're having problems getting your TV set up, feel free to call our free support line at 855 377 4154 ------------------------------------- When you connect your TV to the cable outlet in your room you will need to run the channel set up process in order to view the BoilerTV channels. (If you used your TV at another location your television is used to receiving a different channel line up) To scan for our channels, enter your television's menu and re-rerun the channel set up or Auto search process. Please ensure that the Standard Cable or QAM Setting is selected (not Air, Antenna, HRC or IRC). We have found that the auto-programming process can be as swift as 5 minutes, up to 45 minutes depending upon the television being programmed.
Not receiving all 102 channels (or not receiving 6, 8, 13 and 18)
BoilerTV proudly distributes more than 100 channels so if you are receiving some but not all of the BoilerTV channels, you probably need to visit the manufacturer's website and update your television's firmware. (Updating a television's firmware is very similar to updating the software in a smart phone) Updating your TV's firmware may involve downloading a file from the manufacturer's website to a flash drive and then connecting the flash drive to your TV so it can process the update. If you're getting all channels except 6, 8, 13 and 18 this means that your television's firmware needs to be updated. Unfortunately, most televisions manufactured prior to 2009 cannot be updated and do not have a tuner that will allow them to receive all channel frequencies or signal types. You can however, purchase an external tuner that is up to date. Here is a link to the tuner that will work on our network. http://picodigital.com/product-details.php?ID=VMX1-1