I'm having problems with my television service, what should I do?
Call our 24/7 help line at 855 377 4154. If they can't walk you through the issue, you should fill out a fixit request. Here is the link https://www.purdue.edu/fix-it/ You can also view BoilerTV channels on your computer if you visit this site - watchdishtv.com
Are there TV brands that will not work on the BoilerTV network?
TVs manufactured prior to 2009
Regardless of the brand, TVs manufactured prior to 2009 will not work on our network because they lack the updated hardware and software required to receive the Open QAM / Clear QAM signal
Newer model TVs with inadequate hardware may not work on our network. Even a new television may not contain a tuner or software that allows it to receive all types of common TV signals. Manufacturers save money by installing inexpensive tuners in their cheaper televisions. These models do not generally work on our network.
The following TV brands may not be compatible with our network due to the lack of a QAM TUNER.
Dynex DX-32L151A11
Element Do not appear to have QAM tuners
Memorex MT1134
Sansui All Models do not appear to have QAM tuners
Emerson/Funai
LC320EM2F
LC401EM2F
EWL20S5B
Insignia Do not appear to have QAM tuners
LG Models made prior to 2007
Magnavox P2MF23ID/37
RCA LED24G45RQ LD32G30
Samsung Models made prior to 2009
Seiki
SE24FT01
SE47FY19
Sharp
32″ Aquos
LC-13B6U-S
Sony Models made prior to 2007
Sylvania Do not appear to have QAM tuners
Toshiba Models made prior to 2007
Westinghouse All models do not appear to have QAM tuners
Olevia All models do not appear to have QAM tuners
Live tv is available at watchdishtv.com This is free to our residents connected to PAL 3.0. We recommend watching our streaming service if your TV reception is poor via your cable outlet or if your room does not have a cable outlet.
TV and Streaming TV setup problems
Connection tutorials
https://www.youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
TV and Streaming TV setup problems
• Best option - Phone 1-855-377-4154
• Second option - https://www.purdue.edu/fix-it/Maintenance/Index
RAs will have basic connectivity information.
Live tv is available at watchdishtv.com This is free to our residents connected to PAL 3.0. We recommend watching our streaming service if your TV reception is poor via your cable outlet or if your room does not have a cable outlet.
I can't get local network channels on my TV. (NBC, CBS and ABC). (referencing Traditional coax TV). Please be aware that not all halls and apartments have physical connections to connect TVs to. Meredith South, Griffin North and Purdue Village (As well as all URBA apartments) do not have traditional cable outlets. Streaming TV is the preferred method to watch TV.
We've learned that some TVs need a firmware update from the manufacturer to enable them to view all of our channels.
Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
Check your TV manufacturer's website for details but you can follow this link and watch this video to learn more about how do to this on Bravia televisions. The process should be very similar for most manufacturers.
https://www.youtube.com/watch?v=-PPO6abrkhs
ADA compliance:
BoilerTV offers closed captioning with our traditional cable service, on our streaming TV platform, and with our on demand movies. You can also visit this link to get more information about services on several online platforms. https://www.inmyarea.com/resources/guide-tv-streaming-people-with-disabilities
How do I watch TV on campus?
Connect to PAL 3.0 and visit watchdishtv.com. You'll be able to watch 70 channels. Most halls have coax outlets in the rooms. You can connect your television via coax cable then enter your tv's menu and scan for new channels.
How do I suggest a movie for the Boiler Movies channel 4.1?
Click the "leave feedback" link on the main page and submit your suggestion.
Can we get pay-per-view or on demand events on campus?
We offer on demand Movies and streaming TV with 20 hours of DVR for students who live in our residence halls.
Here is the link to the on demand service.
https://boilertvondemand-housing-purdue-edu.swankmp.net/#/browse
Visit mycampusvideo.com to sign up for streaming TV on campus.
We do not offer Pay-per-view at this time. Our system is a single-tier system where everyone gets the same service.
Where are the free movies on demand
Right here - https://streaming.swankmp.net/purdue
If I am offended by a movie on channel 4.1, where can I register a complaint?
From time to time we receive comments from viewers who are concerned about the content of motion pictures played on Boiler Television. It is our policy to run movies rated "G" up to and including "R". We have a diverse audience on campus with diverse tastes in film and we attempt to appeal to as broad a spectrum as possible. We believe it is your right to choose what to watch as much as what NOT to watch. Please keep that in mind that YOU choose what you or your family watch, not only on the movie channel but any television network.
Streaming TV on campus
Connect to PAL 3.0 and visit watchdishtv.com. This is free to all of our residents.
Why can't my TV get all of the BoilerTV channels?
First, be aware that we will be streaming 72 channels on our streaming platform, beginning August 2024. We recommend watching our streaming service if your TV reception is poor.
Older TVs may not work on our network. Older TVs have tuners that cannot read our signals. We recommend watching our streaming services - info about the streaming option will be available soon.
I have an Element TV but I'm not receiving any channels.
First, be aware that we will be streaming 72 channels on our streaming platform, beginning August 2024. We recommend watching our streaming service if your TV reception is poor.
In order for you to view BoilerTV channels on your TV, it must be equipped with a clear or open QAM enabled tuner.
How do you know if your Element brand television has a QAM capable tuner?
If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users.
In the case of Element brand televisions; In the Channel Menu you should see AIR/CABLE/QAM if there is just AIR/CABLE that means the TV has no QAM and you will need an external tuner.
If QAM is an option in the channel menu, once selected, it’s my understanding that the Element code 31415 can be entered there. This should enable the QAM tuner and you should be able to receive BoilerTV channels after you have completed the rest of the general TV setup options.
If no firmware update is available or if your TV still isn’t receiving all of the channels you can purchase an external tuner. Here is a link to a tuner that will work on our network
http://picodigital.com/product-details.php?ID=VMX1-1
Can I get DirecTV or DishNetwork for my room?
No. While there is legislation which states that renters must be allowed to install satellite dishes at their home when they have a clear view of the southern sky and can work with their landlord to have it installed properly. University housing is specifically exempt from this legislation.
How do I submit a Fixit request.
Follow this link https://www.purdue.edu/fix-it/
I am only getting channels NBC, CBS and FOX channels, what should I do?
First, be aware that we will be streaming 72 channels on our streaming platform, beginning August 2024. We recommend watching our streaming service if your TV reception is poor.
If you're only getting channels 13, 18 and 59, your television may be an older, analog model and may require a converter.
We recommend viewing TV on the Apogee Stream2 mobile app. Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
Can I watch BoilerTV channels on my mobile device Mac, PC or laptop?
First, be aware that we will be streaming 72 channels on our streaming platform, beginning August 2024. We recommend watching our streaming service if your TV reception is poor.
BoilerTV featured channels
Featured channels
BoilerTV Movies On Demand - https://boilertvondemand-housing-purdue-edu.swankmp.net/#/browse
BoilerTV – channel 4.1
BoilerTV has changed its streaming platform. Just connect to pal 3.0 and visit watchdishtv.com
Just connect to pal 3.0 and visit watchdishtv.com
I have a Seiki brand TV but its not receiving any channels
Some BoilerTV viewers have had problems with Seiki televisions. Seiki television's factory settings are not always compatible with some cable networks. Follow this link where you will find instructions and downloads that may help resolve your problem.
http://www.seiki.com/support/downloads.php#firmware
Where is BoilerTV On Demand?
Here's the link https://streaming.swankmp.net/purdue
My television is an analog model. What converter will work and allow me to view the digital channels?
Analog TVs will not work on the BoilerTV network. A TV with a QAM Tuner is required.
If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users.
It may be less expensive to purchase a new TV that does have a QAM tuner. If your television doesn't have a QAM tuner, you can purchase one. The tuner that works with our network is the
Pico Digital VMX1-1 High-Definition MPEG-2/4 QAM Set-Top Box With Verimatrix CAS
http://picodigital.com/product-details.php?ID=VMX1-1
You can watch live tv if you connect your laptop or computer to the pal 3.0 network and visiting the site - watchdishtv.com
Will Apple TV, Roku and Firestick devices work with BoilerTV?
Roku and Firestick devices might work on the URHOME wifi. Here are some tutorials. https://www.youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
We will be streaming 72 channels on our streaming platform, beginning Late August 2024. We recommend watching our streaming service if your TV reception is poor.
Is there a TV Help number?
Call 1.855.377.8154 The staff will walk you through basic TV set up. If they can't help you, they will ask you to file a fixit request.
https://www.purdue.edu/fix-it/
Initial TV set up for traditional TV via coax cable.
First, be aware that we will be streaming 72 channels on our streaming platform, beginning August 2024. We recommend watching our streaming service if your TV reception is poor.
Connecting a TV via traditional cable.
You are responsible for providing your own television and connection equipment. You can purchase a coaxial cable at any electronics/appliance store and most general purpose superstores.
Materials Needed
Digital television with a QAM tuner
Coaxial cable
Instructions
Connect one end of the coaxial cable to the faceplate.
Connect the other end of the coaxial cable to the cable in port on the back of the television. Set your television to DTV/CADTV mode in order to view the entire channel lineup.
Navigate to the channel menu on your television and choose to auto-scan/auto-tune for channels.
If you're having problems getting your TV set up, feel free to call our free support line at 855 377 4154
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When you connect your TV to the cable outlet in your room you will need to run the channel set up process in order to view the BoilerTV channels.
(If you used your TV at another location your television is used to receiving a different channel line up)
To scan for our channels, enter your television's menu and re-rerun the channel set up or Auto search process. Please ensure that the Standard Cable or QAM Setting is selected (not Air, Antenna, HRC or IRC).
We have found that the auto-programming process can be as swift as 5 minutes, up to 45 minutes depending upon the television being programmed.
Not receiving all channels (or not receiving 6, 8, 13 and 18) on your coax connected TV.
First, be aware that we will be streaming 72 channels on our streaming platform, beginning August 2024. We recommend watching our streaming service if your TV reception is poor.
For "traditional" TV via coax, BoilerTV proudly distributes more than 80 channels so if you are receiving some but not all of the BoilerTV channels, you probably need to visit the manufacturer's website and update your television's firmware. (Updating a television's firmware is very similar to updating the software in a smart phone) Updating your TV's firmware may involve downloading a file from the manufacturer's website to a flash drive and then connecting the flash drive to your TV so it can process the update.
If you're getting all channels except 6, 8, 13 and 18 this means that your television's firmware needs to be updated.
Unfortunately, most televisions manufactured prior to 2009 cannot be updated and do not have a tuner that will allow them to receive all channel frequencies or signal types. You can however, purchase an external tuner that is up to date.
Here is a link to the tuner that will work on our network. http://picodigital.com/product-details.php?ID=VMX1-1
watchdishtv.com is free to our residents connected to PAL 3.0. We recommend watching our streaming service if your TV reception is poor via your cable outlet or if your room does not have a cable outlet.
Streaming TV for residents
watchdishtv.com is free to our residents connected to PAL 3.0. We recommend watching our streaming service if your TV reception is poor via your cable outlet or if your room does not have a cable outlet.