Frequently Asked Questions

I'm having problems with my television service, what should I do?
First, make it a point to check all connections and wires to make sure they are in good working condition. Second, try running your television's channel set up process again. If you are receiving some but not all of the BoilerTV channels, you probably need to visit the manufacturer's website and update your television's firmware. (Updating a television's firmware is very similar to updating the software in a smart phone) Updating your TV's firmware may involve downloading a file from the manufacturer's website to a flash drive and then connecting the flash drive to your TV so it can process the update. Unfortunately, most televisions manufactured prior to 2009 cannot be updated and do not have a tuner that will allow them to receive all channel frequencies or signal types. You can however, purchase an external tuner that is up to date. Here is a link to the best choice for an external tuner - http://www.amazon.com/Channel-Master-CM-7001-Antenna-Clear/dp/B0066O1DI2 The cost is approximately $130 *When shopping for an external tuner, please make sure it can accept Clear QAM or Open QAM formats. TVs and TV brands that may not work on the BoilerTV network TVs manufactured prior to 2009 Regardless of the brand, TVs manufactured prior to 2009 will not work on our network because they lack the updated hardware and software required to receive the Open QAM / Clear QAM signal Newer model TVs with inadequate hardware Even a new television may not contain a tuner or software that allows it to receive all types of common TV signals. Manufacturers save money by installing inexpensive tuners in their cheaper televisions. The following Television Brands may not work on our network Element Westinghouse Memorex Emerson/Funai Seiki RCA Sharp Aquis RCA Sansui If you have reviewed all of the above are not receiving any channels on your TV, you should submit a fix my home request.
TV brands that may not work
Note * The following TV brands are causing viewers some problems this year. • Element • Westinghouse • Sansui • RCA (some models) These televisions don't initially work with our network because of the settings installed during manufacturing. Remember, your TV must have a QAM tuner to receive BoilerTV channels. If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via an antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users. In the case of Element brand televisions; In the Channel Menu you should see AIR/CABLE/QAM if there is just AIR/CABLE that means the TV has no QAM and you will need an external tuner. If QAM is an option in the channel menu, once selected, its my understanding that the Element code 31415 can be entered there. This should enable the QAM tuner and you should be able to receive BoilerTV channels after you have completed the rest of the general TV setup options. If your TV doesn’t have a QAM option you will need an external tuner to view channels on our network. Here are some tuners that should work on our network. If we learn about a master code for a particular brand of TV, I will post it on the website. http://www.housing.purdue.edu/btv/
Who may submit information to the BoilerTV Bulletin Board and what is the cost?
University Departments or Officially Recognized Student Organizations may submit Page Requests for the bulletin board. Resident Assistants may also submit requests for programming announcements. There is no cost for these groups to post bulletins on the bulletin board.
I can't get local network channels on my TV. (NBC, CBS and ABC)
We've learned that some TVs need a firmware update from the manufacturer to enable them to view all of our channels. Check your TV manufacturer's website for details but you can follow this link and watch this video to learn more about how do to this on Bravia televisions. The process should be very similar for most manufacturers. https://www.youtube.com/watch?v=-PPO6abrkhs
How do I suggest a movie?
Check out our online movie suggestion form by going to the Boiler Television Home Page. Click on the "Movie Suggestions" link under the "MORE" drop down at the top center of the website.
Can we get pay-per-view or on demand events on campus?
Not at this time. Our system is a single-tier system where everyone gets the same service. We are looking into new technologies that may allow us to offer limited on demand features.
How do I request a channel to be added?
We will occasionally conduct an online survey to find out what channel you would like added to the system next. You can also make a suggestion by clicking the "MORE" drop down on the top center of the home page and Leave Feedback.
How do I submit a bulletin request for the channel 5.1 bulletin board?
If you're on our site, you're more than half way there already! Go to the main Boiler Television website and click the "MORE" drop down. Click on Ad Requests and follow the instructions. You may even upload graphic files if you prefer. Please be advised that we only accept request from Purdue departments and student organizations. We will not accept requests from non-campus business or organizations. Requests must also conform to residential life practices and policies.
If I am offended by a movie on channel 4.1, where can I register a complaint?
From time to time we receive comments from viewers who are concerned about the content of motion pictures played on Boiler Television. It is our policy to run movies rated "G" up to and including "R". We have a diverse audience on campus with diverse tastes in film and we attempt to appeal to as broad a spectrum as possible. We believe it is your right to choose what to watch as much as what NOT to watch. Please keep that in mind that YOU choose what you or your family watch, not only on the movie channel but any television network. Should you still feel inclined to comment or suggest titles, you may email us at btv@purdue.edu or leave a comment under the "MORE" drop down menu at the top center of the web page.
I have an Element TV but I'm not receiving any channels.
In order for you to view BoilerTV channels on your TV, it must be equipped with a clear or open QAM enabled tuner. How do you know if your Element brand television has a QAM capable tuner? If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users. In the case of Element brand televisions; In the Channel Menu you should see AIR/CABLE/QAM if there is just AIR/CABLE that means the TV has no QAM and you will need an external tuner. If QAM is an option in the channel menu, once selected, it’s my understanding that the Element code 31415 can be entered there. This should enable the QAM tuner and you should be able to receive BoilerTV channels after you have completed the rest of the general TV setup options. If no firmware update is available or if your TV still isn’t receiving all of the channels you can purchase an external tuner.
Can I get DirecTV or DishNetwork for my room?
No. While there is legislation which states that renters must be allowed to install satellite dishes at their home when they have a clear view of the southern sky and can work with their landlord to have it installed properly. University housing is specifically exempt from this legislation.
I am only getting channels 13, 18 and 59, what should I do?
Your television may be an older, analog model and may require a converter. Here is a link to the best choice for an external tuner - http://www.amazon.com/Channel-Master-CM-7001-Antenna-Clear/dp/B0066O1DI2 The cost is approximately $130
Can I watch BoilerTV channels on my Mac, PC or laptop?
You can buy a tuner to watch TV on your MAC or PC. Here is an example of the type of tuner you might purchase to watch TV on your Mac, PC or laptop http://www.newegg.com/Product/Product.aspx?Item=N82E16815116034 Due to the wide varieties of computer models, we cannot guarantee which tuner will work on our network. You should make sure the device can accept Clear (or open) QAM signals and is mac or PC compatible.
I have a Seiki brand TV but its not receiving any channels
Some BoilerTV viewers have had problems with Seiki televisions. Seiki television's factory settings are not always compatible with some cable networks. Follow this link where you will find instructions and downloads that may help resolve your problem. http://www.seiki.com/support/downloads.php#firmware
My television is an analog model. What converter will work and allow me to view the digital channels?
Here are some tuners that should work on our network. Here is a link to the best choice for an external tuner - http://www.amazon.com/Channel-Master-CM-7001-Antenna-Clear/dp/B0066O1DI2 The cost is approximately $130 Here is a second choice for a tuner. This tuner is more affordable but may work well but may require a firmware update. http://www.amazon.com/3500STBII-Multi-Function-Converter-Recording-Playback/dp/B00GOILYB6 This converter may require a firmware update to work properly on our network. Here’s a link to the update http://www.iviewus.com/firmware3500STBII/ Do NOT download this firmware if your 3500STBII Converter Box has a CH 3/4 switch behind it. You own a converter box that was released in a new batch that has a different chip piece that is not compatible with the box. If you do install this firmware your box will automatically shut completely off and it will not be able to turn on. Please be patient, a new firmware is being currently tested that will be compatible with your box soon.
Will Tivo (tm) work with BTV service?
We know that the TiVo Premiere DVR DOES work on our network. Romeo model TiVo boxes are NOT compatible with our service. If you're using Series2 units to connect, you can initiate the Guided Setup on their devices by going to TiVo Central > Settings & Messages > Help > Restart or Reset System > Repeat Guided Setup, once in this setup you should try to locate Campus Televideo or DIRECTV lineups. Channel 21.1 and some other local channels may not be compatible with Tivo devices.
Initial TV set up
When you connect your TV to the cable outlet in your room you will need to run the channel set up process in order to view the BoilerTV channels. (If you used your TV at another location your television is used to receiving a different channel line up) To scan for our channels, enter your television's menu and re-rerun the channel set up or Auto search process. Please ensure that the Standard Cable or QAM Setting is selected (not Air, Antenna, HRC or IRC). We have found that the auto-programming process can be as swift as 5 minutes, up to 45 minutes depending upon the television being programmed. You can also view this help page for answers to most service questions. http://boilertvhelp.weebly.com/
Not receiving all 102 channels (or not receiving 6, 8, 13 and 18)
BoilerTV proudly distributes more than 100 channels so if you are receiving some but not all of the BoilerTV channels, you probably need to visit the manufacturer's website and update your television's firmware. (Updating a television's firmware is very similar to updating the software in a smart phone) Updating your TV's firmware may involve downloading a file from the manufacturer's website to a flash drive and then connecting the flash drive to your TV so it can process the update. If you're getting all channels except 6, 8, 13 and 18 this means that your television's firmware needs to be updated. Unfortunately, most televisions manufactured prior to 2009 cannot be updated and do not have a tuner that will allow them to receive all channel frequencies or signal types. You can however, purchase an external tuner that is up to date. Here is a link to the best choice for an external tuner - http://www.amazon.com/Channel-Master-CM-7001-Antenna-Clear/dp/B0066O1DI2 The cost is approximately $130 *When shopping for an external tuner, please make sure it can accept Clear QAM or Open QAM formats.
Is there a TV Help number?
Call 1.855.377.8154 The staff will walk you through basic TV set up. If they can't help you, they will ask you to file a fix my home request.
Issues we are aware of and are working to resolve.
You may notice some lagging or pixilation on some of the channels. We are working to resolve this issue. There are also some volume issues on some channels. We are working on this issue.
How do I submit a Fix My Home request.
Follow this link https://fixmyhome.physfac.purdue.edu/
Which external tuner will work with my TV?
External tuner • Here is a link to the best choice for an external tuner - http://www.amazon.com/Channel-Master-CM-7001-Antenna-Clear/dp/B0066O1DI2 The cost is approximately $130 • Here is a second choice for a tuner. This tuner is more affordable but may work well but may require a firmware update. http://www.amazon.com/3500STBII-Multi-Function-Converter-Recording-Playback/dp/B00GOILYB6 This converter may require a firmware update to work properly on our network. Here’s a link to the update http://www.iviewus.com/firmware3500STBII/ Do NOT download this firmware if your 3500STBII Converter Box has a CH 3/4 switch behind it. You own a converter box that was released in a new batch that has a different chip piece that is not compatible with the box. If you do install this firmware your box will automatically shut completely off and it will not be able to turn on. Please be patient, a new firmware is being currently tested that will be compatible with your box soon.