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Frequently Asked Questions

I'm having problems with my television service, what should I do?
Call our 24/7 help line at 855 377 4154. If they can't walk you through the issue, you should fill out a fixit request. Here is the link https://www.purdue.edu/fix-it/ You can also view BoilerTV channels on your computer if you visit this site https://webplayer.mystream2.com/ Here are other helpful video tutorials. https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
Are there video tutorials to help me set up Stream2?
Yes, go to this website - https://help.mystream2.com/category/343-how-to-videos Here are some other helpful video tutorials. https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
Are there TV brands that will not work on the BoilerTV network?
TVs manufactured prior to 2009 Regardless of the brand, TVs manufactured prior to 2009 will not work on our network because they lack the updated hardware and software required to receive the Open QAM / Clear QAM signal Newer model TVs with inadequate hardware may not work on our network. Even a new television may not contain a tuner or software that allows it to receive all types of common TV signals. Manufacturers save money by installing inexpensive tuners in their cheaper televisions. These models do not generally work on our network. The following TV brands may not be compatible with our network due to the lack of a QAM TUNER. Dynex DX-32L151A11 Element Do not appear to have QAM tuners Memorex MT1134 Sansui All Models do not appear to have QAM tuners Emerson/Funai LC320EM2F LC401EM2F EWL20S5B Insignia Do not appear to have QAM tuners LG Models made prior to 2007 Magnavox P2MF23ID/37 RCA LED24G45RQ LD32G30 Samsung Models made prior to 2009 Seiki SE24FT01 SE47FY19 Sharp 32″ Aquos LC-13B6U-S Sony Models made prior to 2007 Sylvania Do not appear to have QAM tuners Toshiba Models made prior to 2007 Westinghouse All models do not appear to have QAM tuners Olevia All models do not appear to have QAM tuners
TV and Streaming TV setup problems
Connection tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA TV and Streaming TV setup problems • Best option - Phone 1-855-377-4154 • Second option - https://www.purdue.edu/fix-it/Maintenance/Index RAs will have basic connectivity information.
Who may submit information to the BoilerTV Campus Life Channel and what is the cost?
http://purdue.orcatv.com/submit-a-ad/ University Departments or Officially Recognized Student Organizations may submit Page Requests for the bulletin board. Resident Assistants may also submit requests for programming announcements. Students can also upload pictures or videos. There is no cost for these groups to post bulletins on the bulletin board.
I can't get local network channels on my TV. (NBC, CBS and ABC). (referencing Traditional coax TV). Please be aware that not all halls and apartments have physical connections to connect TVs to. Meredith South, Griffin North and Purdue Village (As well as all URBA apartments) do not have traditional cable outlets. Streaming TV is the preferred method to watch TV.
We've learned that some TVs need a firmware update from the manufacturer to enable them to view all of our channels. Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA Check your TV manufacturer's website for details but you can follow this link and watch this video to learn more about how do to this on Bravia televisions. The process should be very similar for most manufacturers. https://www.youtube.com/watch?v=-PPO6abrkhs
Where did HBO Go - GO?
HBO has changed its mobile service to HBO Max. HBO is not offering this service to Purdue. If students want to view HBO programming, they will have to purchase an HBO subscription on their own.
ADA compliance:
BoilerTV offers closed captioning with our traditional cable service, on our streaming TV platform, and with our on demand movies. You can also visit this link to get more information about services on several online platforms. https://www.inmyarea.com/resources/guide-tv-streaming-people-with-disabilities
How do I watch TV on campus?
FREE Streaming TV. This service is only available to students living in residence halls. We stream 80 channels to mobile devices via the "Apogee stream2" app. Download the app, sign in with your Purdue credentials and enjoy.   If you have problems signing up, call for 24/7 support at 855-377-4154 You can also watch on your computer browser at https://webplayer.mystream2.com/ Traditional cable TV is also available in some residence halls. Traditional cable TV is less consistent and not available in all areas or all residence halls. Meredith South and Griffin North do not have this "traditional TV" option. Off campus housing (URBA) apartments can view BoilerTV by watching on their computer. Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
How do I suggest a movie for the Boiler Movies channel 4.1?
Click the "leave feedback" link on the main page and submit your suggestion.
Can we get pay-per-view or on demand events on campus?
We offer on demand Movies and streaming TV with 20 hours of DVR for students who live in our residence halls. Here is the link to the on demand service. https://boilertvondemand-housing-purdue-edu.swankmp.net/#/browse Visit mycampusvideo.com to sign up for streaming TV on campus. We do not offer Pay-per-view at this time. Our system is a single-tier system where everyone gets the same service.
How do I submit a bulletin request or video to air on the campus life channel?
follow this link and submit your bulletin. http://purdue.orcatv.com/submit-a-ad/
If I am offended by a movie on channel 4.1, where can I register a complaint?
From time to time we receive comments from viewers who are concerned about the content of motion pictures played on Boiler Television. It is our policy to run movies rated "G" up to and including "R". We have a diverse audience on campus with diverse tastes in film and we attempt to appeal to as broad a spectrum as possible. We believe it is your right to choose what to watch as much as what NOT to watch. Please keep that in mind that YOU choose what you or your family watch, not only on the movie channel but any television network.
Walk through tutorials for connecting your devices to Stream2
https://help.mystream2.com/sso?id=kb_category&kb_category=33b62a31db7da700ebf9f77c29961993&kb_id=2b292926c3302200e7c7d44d81d3ae10 Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
Which external tuner will work with my TV?
First, be aware that we stream 80 channels to mobile devices via the "Apogee stream2" app. Download the app, sign in with your Purdue credentials and enjoy. You can also visit this site on your computer and sign in with your Purdue credentials https://webplayer.mystream2.com/ External tuner If your hall has traditional cable and you still want to use your older TV and want to purchase an external tuner, here is a link to the best choice for an external tuner - http://picodigital.com/product-details.php?ID=VMX1-1 We cannot guarantee older TVs, even with newer external tuners will work on our network. Streaming BoilerTV is the best option. Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
I have an Element TV but I'm not receiving any channels.
First, be aware that we stream 80 channels to mobile devices via the "Apogee stream2" app. Download the app, sign in with your Purdue credentials and enjoy. In order for you to view BoilerTV channels on your TV, it must be equipped with a clear or open QAM enabled tuner. How do you know if your Element brand television has a QAM capable tuner? If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users. In the case of Element brand televisions; In the Channel Menu you should see AIR/CABLE/QAM if there is just AIR/CABLE that means the TV has no QAM and you will need an external tuner. If QAM is an option in the channel menu, once selected, it’s my understanding that the Element code 31415 can be entered there. This should enable the QAM tuner and you should be able to receive BoilerTV channels after you have completed the rest of the general TV setup options. If no firmware update is available or if your TV still isn’t receiving all of the channels you can purchase an external tuner. Here is a link to a tuner that will work on our network http://picodigital.com/product-details.php?ID=VMX1-1
Can I get DirecTV or DishNetwork for my room?
No. While there is legislation which states that renters must be allowed to install satellite dishes at their home when they have a clear view of the southern sky and can work with their landlord to have it installed properly. University housing is specifically exempt from this legislation.
How do I submit a Fixit request.
Follow this link https://www.purdue.edu/fix-it/
I am only getting channels NBC, CBS and FOX channels, what should I do?
First, make sure you are aware that BoilerTV streams 80 premium channels to mobile devices via the Apogee Stream2 app If you're only getting channels 13, 18 and 59, your television may be an older, analog model and may require a converter. We recommend viewing TV on the Apogee Stream2 mobile app. Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
Can I watch BoilerTV channels on my mobile device Mac, PC or laptop?
Yes, visit this site and sign in with your Purdue credentials https://webplayer.mystream2.com/ Call for 24/7 support at 855-377-4154.
What devices are compatible with Stream2?
Go to this website for the answer https://help.mystream2.com/article/332-stream2-compatibility
BoilerTV featured channels
Featured channels BoilerTV Movies On Demand - https://boilertvondemand-housing-purdue-edu.swankmp.net/#/browse BoilerTV – channel 4.1
I have a Seiki brand TV but its not receiving any channels
Some BoilerTV viewers have had problems with Seiki televisions. Seiki television's factory settings are not always compatible with some cable networks. Follow this link where you will find instructions and downloads that may help resolve your problem. http://www.seiki.com/support/downloads.php#firmware
BoilerTV On Demand
Available anywhere within Purdue’s campus network (you can VPN in and view as well) Movies and original Purdue programs on demand BoilerTV Movies On Demand - https://boilertvondemand-housing-purdue-edu.swankmp.net/#/browse Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA
My television is an analog model. What converter will work and allow me to view the digital channels?
Analog TVs will not work on the BoilerTV network. A TV with a QAM Tuner is required. If your TV has a QAM capable tuner it will be an option in the channel menu. You may know that when setting up a television, you usually select which type of signal you’re going to receive. Air means you’re receiving channels via antennae. Cable means you’re connected to a traditional cable network. While the Cable option here usually works for most televisions connected to BoilerTV, if your TV has an option to select QAM, that is the best option for BoilerTV users. It may be less expensive to purchase a new TV that does have a QAM tuner. If your television doesn't have a QAM tuner, you can purchase one. The tuner that works with our network is the Pico Digital VMX1-1 High-Definition MPEG-2/4 QAM Set-Top Box With Verimatrix CAS http://picodigital.com/product-details.php?ID=VMX1-1
Will Apple TV, Roku and Firestick devices work with BoilerTV?
Roku and Firestick devices might work on the PAL Gaming network. The device must be registered, however. Visit this link to set up your device. https://mydevices.resnet.purdue.edu:8443/mydevicesportal/PortalSetup.action?portal=66b95f82-f416-11e4-a88f-005056a54a54 We are using Apple TV devices to utilize the Apogee Stream2 app and stream 80 channels to TVs. We believe that certain TIVO models work on our network. TiVo Premiere DVR appears to work on our network. Romeo model TiVo boxes are NOT compatible with our service. If you're using Series2 units to connect, you can initiate the Guided Setup on their devices by going to TiVo Central > Settings & Messages > Help > Restart or Reset System > Repeat Guided Setup, once in this setup you should try to locate Campus Televideo or DIRECTV lineups. Some local channels may not be compatible with Tivo devices.
Is there a TV Help number?
Call 1.855.377.8154 The staff will walk you through basic TV set up. If they can't help you, they will ask you to file a fixit request. https://www.purdue.edu/fix-it/
Initial TV set up for traditional TV via coax cable.
Please be aware that we do stream 80 BoilerTV channels straight to mobile devices via the "Apogee Stream2 app" This is the best way to watch TV at Purdue. Connecting a TV via traditional cable. You are responsible for providing your own television and connection equipment. You can purchase a coaxial cable at any electronics/appliance store and most general purpose superstores. Materials Needed Digital television with a QAM tuner Coaxial cable Coaxial Cable Instructions Connect one end of the coaxial cable to the faceplate. Connect the other end of the coaxial cable to the cable in port on the back of the television. Set your television to DTV/CADTV mode in order to view the entire channel lineup. Navigate to the channel menu on your television and choose to auto-scan/auto-tune for channels. If you're having problems getting your TV set up, feel free to call our free support line at 855 377 4154 ------------------------------------- When you connect your TV to the cable outlet in your room you will need to run the channel set up process in order to view the BoilerTV channels. (If you used your TV at another location your television is used to receiving a different channel line up) To scan for our channels, enter your television's menu and re-rerun the channel set up or Auto search process. Please ensure that the Standard Cable or QAM Setting is selected (not Air, Antenna, HRC or IRC). We have found that the auto-programming process can be as swift as 5 minutes, up to 45 minutes depending upon the television being programmed.
Not receiving all 102 channels (or not receiving 6, 8, 13 and 18) on your coax connected TV.
Please be aware that we stream 80 channels to mobile devices via the Apogee Stream2 app so you can watch TV on your mobile devices. For "traditional" TV via coax, BoilerTV proudly distributes more than 80 channels so if you are receiving some but not all of the BoilerTV channels, you probably need to visit the manufacturer's website and update your television's firmware. (Updating a television's firmware is very similar to updating the software in a smart phone) Updating your TV's firmware may involve downloading a file from the manufacturer's website to a flash drive and then connecting the flash drive to your TV so it can process the update. If you're getting all channels except 6, 8, 13 and 18 this means that your television's firmware needs to be updated. Unfortunately, most televisions manufactured prior to 2009 cannot be updated and do not have a tuner that will allow them to receive all channel frequencies or signal types. You can however, purchase an external tuner that is up to date. Here is a link to the tuner that will work on our network. http://picodigital.com/product-details.php?ID=VMX1-1
Streaming TV for residents
Streaming TV Students living in res halls can watch BoilerTV via the "Apogee Stream2" app 80 channels 20 hours of DVR storage 24 hour replay feature Download the Apogee Stream2 app, sign in with your Purdue credentials and enjoy. To watch on your computer, visit this site and sign in with your Purdue credentials https://webplayer.mystream2.com/   If you have problems signing up, call for 24/7 support at 855-377-4154 Here are some tutorials https://youtube.com/playlist?list=PLbnAQNVo8wlGoeakREIUilzPKqMLmy_PA